Key Account Manager

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Role: Key Account Manager
Location: From Home/Nationwide
Salary: £60,000 – £55,000 + car/car allowance + bonus
Sector: Logistics

OVERVIEW:

To develop and grow existing key accounts in line with the Company’s strategy and goals that add real value, margin and EBIT and grow the existing business portfolio

  1. Increase internal volumes as specified under the direction of the Key Account Director.
  2. Understand the Company’s goal and purpose to enhance the Company’s reputation and performance.
  3. Developing and negotiate contracts and integrate contract requirements with business operations.
  4. Work both solely and in conjunction with the Key Account Director to prospect for potential new clients to ensure a robust pipeline of opportunities and turn this into additional business.
  5. Meet existing clients and the decision makers within the client organisation by growing, maintaining, and leveraging the clients internal network.

ROLE SPECIFIC REQUIREMENTS:

  1. A minimum of 3 Years’ experience in a sales capacity in Logistics.
  2. Demonstratable track record of corporate account management, meeting revenue or EBIT, and conversion targets.
  3. Demonstratable track record of rate negotiation.
  4. Strong presentation and representation skills and experience.
  5. Broad understanding of the UK logistics market. A knowledge of B2B parcels would be advantageous but not essential.
  6. Full and current UK driving license.

Note: this is not a new business development role but requires extensive nationwide travel and overnight stays.

RESPONSIBILITIES:

  1. Manage existing clients already onboard within the business.
  2. Arranging and travelling to clients sites to ensure KPI’s and SLA’s are met.
  3. To represent the Company to external new and existing customers
  4. Carryout routine industry reviews of potential new products and innovative solutions.
  5. Discover and explore potential additional opportunities with existing business.
  6. Support and manage new business implementations and other account administration in a timely and accurate manner including communicating to other internal teams as appropriate.
  7. Contribute to management information reports to share client agenda and updates internally in agreed timescales and formats.
  8. Work with Clients and operations teams to help improve process and delivery of solutions to make their business more efficient through different initiatives
  9. Provide requested ad hoc reports to internal teams and clients CUSTOMER:
  10. Strong customer relationship management skills including corporate and key account management.
  11. Build and maintain effective relationships with external customers and to effectively support the clients business needs.
  12. Ensure Customer expectations and requirements are met.
  13. Manage personally with escalated complaints until resolution by meeting, phone or e-mail COMMUNICATION:
  14. Communicate clearly to customers and to key contacts within the organisation
  15. Ensure all correspondence is checked for accuracy and is branded appropriately
  16. Cascade all relevant information to customers and team in a timely manner
  17. Support, facilitate and embrace a culture of open communication when relevant
  18. Communicate client needs clearly and succinctly to the business
  19. Communicate any trends or issues to team and agree action plans
  20. Together with key stakeholders in the business, support the negotiation and renewal of client accounts FINANCE:
  21. Participate in pricing the solution/service working with our Finance team and stakeholders to agree timely, accurate and competitive pricing on renewed business proposals whilst striving to maximise profit margin.
  22. You will work in an ethical manner and gain appropriate business stakeholder sign off prior to any new business contract being completed.
  23. Forecast revenue and EBIT for potential deals and / or renewals.
  24. Follow company process for travel costs associated with the requirement to attend external and internal meetings.

OTHER:

  1. This job description is not exhaustive and will be reviewed from time to time and amended by agreement.
  2. There will be an annual Company Performance Review with your Manager to consider progress, job description and performance in the post.
  3. This role is subject to an annual performance target which will include a minimum level of financial performance as agreed with the Sales Director and Regional Sales Manager.
  4. There may be a need for other comparable duties to be undertaken by the post holder from time to time as required by management.
  5. Everyone has a responsibility to adhere to all companywide policies and procedures, which are updated from time to time.

 

 

Sector: Logistics
Job Type: Full Time

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